Return & Refund Policy

Return & Refund Policy

Thank you for shopping at Madressxi!

If you are not completely satisfied with your order, we are here to help.



You have 14 calendar days to return an item, from the date you received it.

To be eligible for a return, your item must be unused, and in the same condition that you received it.

Your item must have the receipt or proof of purchase.


Once we receive your item, we will inspect it, and notify you that we have received your returned item. We will immediately notify you on the status of your refund, once it has been inspected.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the costs of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item(s) to us, contact us.